This Return Policy governs the return and refund process for products purchased from the Goodwyn Tea e-commerce website (www.goodwyntea.com). We strive to provide you with a satisfactory shopping experience and ensure your utmost satisfaction with our products. By making a purchase on our Website, you agree to comply with the terms and conditions outlined in this Return Policy.
- Returns Eligibility:
1.1 To be eligible for a return, the following conditions must be met:
- The request for a return must be made within [number] days from the date of product delivery.
- The product must be unused, in its original condition, and in the original packaging.
- Perishable or consumable products, such as tea leaves, must not have been opened or tampered with.
- Customized or personalized products are generally not eligible for return unless they are defective or damaged upon receipt.
- Return Process:
2.1 To initiate a return, please follow the steps below:
- Contact our customer support team at [contact information] within the specified return period.
- Provide your order details, including the order number, product name, and reason for the return.
- Our customer support team will assess your request and provide you with instructions on how to proceed.
- If approved, you will receive a return merchandise authorization (RMA) number and further instructions on how to ship the product back to us.
- Return Shipping:
3.1 You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective/damaged product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe arrival of the returned product.
- Refund Process:
4.1 Once we receive the returned product and verify that it meets the return eligibility criteria, we will proceed with the refund process. The refund will be issued in the original form of payment used for the purchase, unless otherwise agreed upon.
4.2 The following conditions apply to the refund process:
- If the return is approved and the product is in its original condition, we will issue a refund for the purchase price of the product, excluding any shipping or handling charges.
- Refunds will be processed within [number] business days of receiving the returned product.
- Please note that the refund processing time may vary depending on your financial institution.
5.1 We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in Section 2 and place a new order for the desired product separately.
- Damaged or Defective Products:
6.1 If you receive a damaged or defective product, please contact our customer support team within [number] days of product delivery. We may require photographic evidence of the damage or defect. We will assess the issue and, if verified, offer a replacement, refund, or store credit, as mutually agreed upon.
- Non-Returnable Items:
7.1 The following items are generally non-returnable unless they are defective or damaged upon receipt:
- Perishable or consumable products (unless unopened or tampered with)
- Customized or personalized products (unless defective or damaged)
- Contact Us:
8.1 If you have any questions, concerns, or requests regarding this Return Policy or the return process for Goodwyn Tea, please contact our customer support team at:
Goodwyn Tea Pvt. Ltd.
Address: 6, Bishop Lefroy Road. Ground Floor. Kolkata - 700020
Phone: +91 76040 54444
- Changes to this Return Policy:
9.1 We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised version on our Website. It is your responsibility to review this Return Policy periodically to stay informed about our return and refund process.
By making a purchase on our Website, you acknowledge that you have read and understood this Return Policy and agree to comply with its terms and conditions.