Terms & Conditions

These Terms & Conditions ("Agreement") govern the use of the Goodwyn Tea e-commerce website (www.goodwyntea.com). By accessing or using the Website, you ("User" or "you") agree to be bound by these Terms & Conditions. If you do not agree with any part of this Agreement, you should not access or use the Website.

  1. Intellectual Property:

1.1 All content and materials available on the Website, including but not limited to text, graphics, logos, images, product descriptions, and trademarks, are the property of Goodwyn Tea Pvt. Ltd. or its licensors. Such content is protected by intellectual property laws and may not be used, copied, reproduced, modified, distributed, or transmitted without prior written consent from Goodwyn Tea Pvt. Ltd.

  1. Use of the Website:

2.1 You may use the Website for lawful purposes and in compliance with this Agreement. You agree not to:

  • Use the Website in any way that violates applicable laws or regulations.
  • Access, tamper with, or use non-public areas of the Website, its servers, or the technical systems supporting the Website.
  • Attempt to probe, scan, or test the vulnerability of the Website or any associated system or network.
  • Use any automated system or software to extract data from the Website.
  • Transmit any viruses, worms, malware, or any other harmful code.
  • Interfere with or disrupt the operation or security of the Website.
  1. Product Information and Availability:

3.1 The information provided on the Website regarding products, including descriptions, pricing, and availability, is subject to change without notice. We strive to provide accurate and up-to-date information, but we do not warrant that the information is error-free, complete, or current.

3.2 We reserve the right to limit the quantities of products available for purchase and to discontinue or modify any product at any time without prior notice. We shall not be liable to you or any third party for any modification, price change, or discontinuance of products.

  1. Ordering and Payment:

4.1 By placing an order through the Website, you represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction.

4.2 You agree to provide accurate, complete, and current information when placing an order. We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, incorrect pricing, or product availability.

4.3 Payment for orders is processed through secure third-party payment processors. You agree to comply with the terms and conditions of the payment processor when making a payment.

  1. Shipping and Delivery:

5.1 The shipping and delivery of products purchased through the Website are subject to our Shipping Policy, which is incorporated into this Agreement by reference. Please review the Shipping Policy for details regarding shipping methods, costs, and estimated delivery times.

  1. Return and Refund:

6.1 The return and refund process for products purchased through the Website are subject to our Return Policy, which is incorporated into this Agreement by reference. Please review the Return Policy for details regarding eligibility, procedures, and conditions for returns and refunds.

  1. Links to Third-Party Websites:

7.1 The Website may contain links to third-party websites or services that are not owned or controlled by Goodwyn Tea Pvt. Ltd. We do not endorse, monitor, or assume any responsibility for the content, privacy practices, or actions of these third-party websites. You access and use such websites at your own risk and are subject to their respective terms and conditions.

  1. Limitation of Liability:

8.1 To the maximum extent permitted by applicable law, Goodwyn Tea Pvt. Ltd. and its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use or inability to use the Website, including but not limited to damages for loss of profits, data, or goodwill, even if advised of the possibility of such damages.

  1. Indemnification:

9.1 You agree to indemnify and hold harmless Goodwyn Tea Pvt. Ltd. and its officers, directors, employees, affiliates, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with your violation of this Agreement or your use of the Website.

  1. Governing Law and Dispute Resolution:

10.1 This Agreement shall be governed by and construed in accordance with the laws of [jurisdiction]. Any dispute arising out of or in connection with this Agreement shall be submitted to binding arbitration in accordance with the rules of [arbitration organization]. The place of arbitration shall be [city, country]. The language of arbitration shall be [language]. The decision of the arbitrator shall be final and binding upon the parties.

  1. Severability:

11.1 If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

  1. Changes to this Agreement:

12.1 We reserve the right to modify or update this Agreement at any time. Any changes will be effective immediately upon posting the revised version on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of such changes.

  1. Contact Us:

13.1 If you have any questions, concerns, or requests regarding this Agreement or the use of the Website, please contact us at:

Goodwyn Tea Pvt. Ltd.
Address: 6, Bishop Lefroy Road. Ground Floor. Kolkata - 700020
Phone: +91 76040 54444
Email: care@goodwyntea.com

By accessing or using the Website, you acknowledge that you have read and understood this Agreement and agree to be bound by its terms and conditions.