Shipping Policy

This Shipping Policy governs the shipping and delivery process for products purchased from the Goodwyn Tea e-commerce website (www.goodwyntea.com). We strive to provide you with a seamless and efficient shipping experience. By making a purchase on our Website, you agree to comply with the terms and conditions outlined in this Shipping Policy.

  1. Shipping Destinations:

1.1 We currently offer shipping to [list of countries/regions] and strive to expand our shipping capabilities to additional locations in the future. Please note that certain restrictions and limitations may apply based on local regulations and customs requirements.

  1. Shipping Methods and Costs:

2.1 We offer various shipping methods to accommodate your needs. The available shipping methods and associated costs will be displayed during the checkout process. The shipping cost is calculated based on factors such as the destination, package weight, and shipping method chosen.

2.2 The estimated delivery time for each shipping method will be provided during the checkout process and is subject to factors beyond our control, such as customs clearance and local delivery services.

  1. Order Processing Time:

3.1 We strive to process and ship your order as promptly as possible. Orders are typically processed within [number] business days from the date of purchase, excluding weekends and holidays. However, please note that order processing time may be subject to occasional delays due to factors such as high order volumes or unforeseen circumstances. We appreciate your understanding and patience.

  1. Shipment Tracking:

4.1 Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can track the progress of your shipment through the designated courier's website or by contacting our customer support team.

  1. Customs, Duties, and Taxes:

5.1 Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient and may vary based on local regulations. We recommend contacting your local customs office or tax authority for more information about potential charges.

5.2 Please note that we are not responsible for any customs clearance delays or additional charges incurred during the importation of your order.

  1. Shipment Delays and Exceptions:

6.1 While we make every effort to ensure timely delivery, certain circumstances beyond our control may cause shipment delays or exceptions. These may include, but are not limited to, severe weather conditions, natural disasters, transportation disruptions, or unforeseen incidents. We will do our best to communicate any known delays or exceptions to you and work towards resolving the issue promptly.

  1. Address Accuracy:

7.1 It is your responsibility to provide accurate and complete shipping information at the time of purchase. Please double-check the shipping address provided to avoid any delivery delays or misplacements. We will not be held responsible for any loss or misdelivery resulting from an incorrect or incomplete address provided by you.

  1. Lost or Damaged Shipments:

8.1 In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to investigate the matter and, if necessary, initiate a claim process. Please note that the resolution of lost or damaged shipments may take time, and we appreciate your patience throughout the process.

  1. Contact Us:

9.1 If you have any questions, concerns, or requests regarding this Shipping Policy or the shipping process for Goodwyn Tea, please contact our customer support team at:

Goodwyn Tea Pvt. Ltd.
Address: 6, Bishop Lefroy Road. Ground Floor. Kolkata - 700020
Phone: +91 76040 54444
Email: care@goodwyntea.com

  1. Changes to this Shipping Policy:

10.1 We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised version on our Website. It is your responsibility to review this Shipping Policy periodically to stay informed about our shipping and delivery process.

By making a purchase on our Website, you acknowledge that you have read and understood this Shipping Policy and agree to comply with its terms and conditions.